Overview

Your privacy matters to us. This policy explains how we collect, use, and share personal data. It also explains your choices and how you can exercise your rights.

We take the protection of personal data seriously, whether it relates to an organisation or to an individual who shares information with us during our engagement.

Regulation and compliance

We operate in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We act as data controller and data processor for the purposes set out in this policy.

The law requires data controllers to document the lawful basis for processing personal data and gives you rights over how your data is processed.

Organisation information

In this policy the terms we, us, and our refer to the organisation below.

What information we collect

We collect information about you when you provide it, when you use our services, and from other sources where lawful to do so.

Content you provide through our services

This includes information submitted on our websites or applications and content shared with us on social media profiles that we manage.

Information you provide through support channels

This includes details you share when you contact our support team, open a ticket, or speak with a representative about a product or service issue.

Device and connection information

We may collect details about the device and software you use to access our services such as operating system, browser type, IP address, device identifiers, and crash data. We may use your IP address or country preference to improve your service experience.

Web browser cookies

We and selected third party partners may use cookies and similar technologies to provide functionality, to recognise you across services and devices, and to improve your experience. Where applicable these are configured to protect your privacy. For details see our Cookie Policy.

Account and profile information

This includes information provided when you create an account, set preferences, or make a purchase.

User feedback

This includes information you provide when you submit feedback through our services.

How we use the information

We use personal data to deliver and improve our services, to provide support, to analyse service usage, to personalise your experience, and to meet legal and regulatory obligations.

Processing uses secure systems and controlled procedures. Access is limited to authorised personnel and trusted service providers who act on our instructions.

You can request a current list of our key service providers at any time.

Legal basis for processing

• Consent given by you for one or more specific purposes
• Performance of a contract or steps at your request before entering into a contract
• Compliance with a legal obligation
• Tasks carried out in the public interest or in the exercise of official authority
• Legitimate interests pursued by us or by a third party, where your interests and rights do not override those interests

Contact us if you need help to understand which legal basis applies to a specific activity.

Location of data processing

Personal data is processed at our operating locations and where required by trusted service providers. If data is transferred outside the United Kingdom we ensure appropriate safeguards are in place.

Data retention

We keep personal data only for as long as needed for the purpose for which it was collected or as required by law. When the retention period ends we delete personal data in a secure manner.

Your rights

• Withdraw consent at any time
• Object to processing in cases other than consent
• Access your personal data
• Request correction of inaccurate data
• Restrict processing in certain cases
• Request deletion of your data
• Receive your data in a machine readable format and request transfer to another controller where technically feasible
• Lodge a complaint with the Information Commissioner’s Office

If we process personal data for direct marketing you can opt out at any time.

How to exercise your rights

You can make a request by contacting us using the details in the Organisation information section. Requests are free of charge and we respond within one month. We may ask for information to confirm your identity.